Refund Policy

Refund Policy for Nekkanti's Cake House

Last Updated: 06-06-2026

At Nekkanti's Cake House, customer satisfaction is important to us. Due to the perishable nature of our food products, refunds are limited and subject to the conditions below.

Refund Eligibility

Refunds will only be considered if the customer provides clear photographic evidence of the issue with the product received.

To request a refund, customers must:

- Submit clear photos showing the issue with the product.
- Contact us within 24 hours of receiving the order.
- Provide their order details and contact information.

Non-Refundable Situations

Refunds will not be provided for:

- Change of mind after purchase.
- Personal taste or preference.
- Incorrect storage or handling of products after delivery.
- Delayed consumption of products.
- Minor variations in color, decoration, design, packaging, or appearance of handmade products.
- Failure to provide photographic evidence of the issue.

Refund Review Process

- Each refund request will be reviewed individually by our team.
- We reserve the right to request additional photos or information before making a decision.
- Approval or rejection of refund requests is at the sole discretion of Nekkanti's Cake House after reviewing the evidence provided.

Approved Refunds

If a refund request is approved:

- The refund will be processed to the original payment method whenever possible.
- Processing times may vary depending on the payment provider or bank.

For refund-related inquiries, please contact:

Nekkanti's Cake House
Email: nekkantiscakehouse1@gmail.com
Phone: +91 8790904880

Important Notice

Because our products are freshly prepared and perishable food items, photographic evidence is required for all refund requests. Refund requests submitted without photos will not be eligible for consideration.